Returns & Refunds Policy
At Campurr, we stand by the quality of our products and want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, our returns process is designed to be simple and transparent.
1. Eligibility for Returns
We accept returns if:
- The item is unused, in its original packaging, and in the same condition you received it
- You request a return within [X days] of receiving your order
- You provide proof of purchase (order number or receipt)
Please note: Certain items such as clearance products, gift cards, or custom-made goods may not be eligible for return.
2. How to Start a Return
- Contact our support team at support@campurr.com or via live chat with your order details.
- Our team will review your request and provide return instructions, including the return address.
- Ship the product back to us using a trackable shipping method.
3. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect due to our error.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
4. Refunds
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- If approved, refunds will be processed to your original payment method within [X business days].
- Shipping charges from the original order are non-refundable unless the return is due to our error.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please initiate a return and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or full refund at no extra cost to you.
7. Questions About Returns?
If you have any questions about our returns or refund process, please contact our customer care team at support@campurr.com or via live chat.